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Restarting Windows Phone 7

After owning a Windows Mobile 5/6 device since 2006, I was anxious to get my hands on a Windows Phone 7 device. I purchased a Samsung Focus on November 8th from a local authorized AT&T reseller (who had one device in stock, lucky me). Being busy with work and family, I haven't had much time to tinker around with the phone.

While I've encountered some minor limitations of the new operating system (i.e. lacking copy/paste, no multi-tasking, etc), I ran into my first significant challenge with the new phone today. I downloaded a few free apps from the Marketplace this morning and hit the Start Menu button to exit. A few minutes later when I launched the Marketplace again, it said "loading..." for several seconds then popped back to the Start Menu. I tried several times to launch it, but with the same results. Apparently, the Marketplace was crashing every time I tried to launch it.

I remembered seeing a Reset button on the About screen, but figured that would Hard Reset the phone back to factory settings (not what I wanted to do). I had to search for how to soft reset (or restart/reboot) the phone. I found this support article from Microsoft:

To soft reset Windows Phone 7, simply hold the power button for about 5 seconds until the screen says "Goodbye!", then press the power button to start the phone again. I found that I had to hold the power button for a couple seconds for the phone to show "SAMSUNG" as it started up.

As for the Marketplace crash, several people have reported the same issue and Microsoft says they are looking into it:

All in all, I'm still very much impressed with the innovation and potential of the new operating system. I hope to see the new platform compete with iPhone and Android as it matures. No matter your preference, competition is good for us all.


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